FAQs

What kind of software do I need to use Virtual Production Office?

All you need is an email account, an Internet browser (Netscape Navigator or Internet Explorer) and the Adobe Acrobat reader plug-in. It's that easy.
Users at the show level who are posting files will also need a full version of Adobe Acrobat to create .pdf files.

What kind of plug-in's do I need?

Because many of the files posted on the site are .pdf files, the only plug-in necessary is Adobe Acrobat Reader. This plug-in can be downloaded by going to ADOBE and selecting the Adobe Reader download.

What are .pdf files?

PDF means Portable Document Format. Developed by Adobe, this format allows documents to be viewed by other users without requiring those users to have the application with which the document was originally created. PDF files can be downloaded, are text-searchable, and when printed, will look exactly as it was generated in the original application.

How do I create a .pdf file?

The full version of Adobe Acrobat is necessary to create .pdf files. This is different from the free reader plug-in that is distributed online. Adobe Acrobat is a desktop application that users will need to create .pdf files. Go to ADOBE for more information on this product.

How fast should my Internet connection be?

Obviously the faster the connection the quicker reports will open on your computer. All documents can be opened and all forms can be completed speedily with a 56.6k modem. However, if you have access to a DSL, Cable Modem or T-1 connection you'll be happier.

Who sees the reports I have posted?

We understand that all your files you are posting to the site are extremely confidential and are of concern to you. The only people who can access the files you are posting are the executives at the studio level who would be on your distribution list and the users in your office who have access to the site.

What is the wait time for files posted from the production office to the Internet?

Any forms created on the system i.e., Staff and Crew, Deal Memos, Travel, Hot Costs, Snapshots are immediately accessible once the user adds or updates them. Reports sent as .pdf files can be uploaded right from the users desktop and are able to be read online instantly.

How safe are my files on Virtual Production Office?

VPO understands the confidential nature of your information and the need for tight security. That is why we work with each studio to set up user preferences for each individual, complete with unique user names and passwords. If a user doesn't have access to a particular document, that user will not see it. We maintain a secure web server using the latest encryption technology, backup protocols and disaster recovery to ensure that all information stored on our site remains protected.

Can I access my information anywhere in the world?

If you can access the Internet, you can access your files. Because this system is completely browser based and there are no internal studio firewalls to worry about, information can be accessed anywhere in the world.

How does Virtual Production Office tie into the other Movie Magic Products?

EP's VPO not only is a destination for all reports generated from the EP product line, including Movie Magic Budgeting and Scheduling, but it also is a way to interface with payroll.
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