These Installation and Release Notes include basic information and Frequently Asked Questions (FAQs) for installing, activating, and de-activating your product. Please follow these instructions for best results.

System Requirements

Installing EP Scheduling
Digital Download (Windows)
Digital Download (Mac)
CD (Windows)
CD (Mac)

Uninstalling EP Scheduling

Activating EP Scheduling
Online
Manual

Deactivating EP Scheduling
Frequently Asked Questions (FAQs)
Customer Support

Windows

CPU Minimum - Pentium class processor or higher

Windows® 2000 Professional/XP/Vista®

Internet Explorer® 6.0 or higher

Latest version of WinZip® to uncompress file

Macintosh

G4 Processor (or higher) recommended

Mac OS X® 10.4 or greater

Java 1.5

Safari® 2.0 or higher

Latest version of Stuffit® to uncompress file

Recommended

1 GB RAM or higher (512 MB minimum)

100 MB Hard Disk Space

Minimum Display Resolution 1024x768

CD-ROM/DVD Player

Internet Connection with 56k or higher to activate the product

DSL or Cable recommended to download the program

Adobe® Reader® 7.0 or higher

Digital Download (Windows)

Clicking on Download will prompt you to either "Run from this location" or "Save to Disk."

Selecting "Save to Disk" will prompt you to select where to save the Installer on your hard drive and then will immediately begin the download. After the download completes, close your browser and return to the location where you saved it on your hard drive. Double-click on the Installer icon -- this will cause InstallAnywhere to begin the installation process.

Or ...

Selecting "Run from this location" will cause InstallAnywhere to begin the installation process.

1. The End User License Agreement will display. Please read it carefully. If you Decline to accept this agreement, the Installer will exit, and EP Scheduling will not be installed. Click Accept to continue the installation process.

2. If you are updating the application which is currently installed on your computer, select yes and move to the next step. If this is a new install, select no and the next step you will be asked to enter your serial number. Your serial number can be found on your "Getting Started Card" (for boxed product) or on your confirmation email (for downloaded product).

3. Select Install Folder - Click Next to accept the system default directory of C:\Program Files\EP\EP Scheduling, or Choose a customized drive or directory to install EP Scheduling.

4. Select Shortcut Folder - Indicate where you would like your EP Scheduling icon to be created, then click Install.

5. Pre-Installation Summary - Review the settings - if you need to change the Installation Folder or Shortcut Folder select Previous. If you wish to stop the installation process, select Cancel. If you are satisfied with the summary, click Install.

6. The Read Me.txt will display. After reading it, click Done.

7. Select Launch to run the program immediately or Cancel to exit.

Digital Download (Mac)

Clicking on Download will cause the Download Manager to download the installer to your hard drive.

After the download completes, StuffIt? Expander will expand the installer.

Close your browser and double-click on the Installer icon on your desktop.

This will cause InstallAnywhere to begin the installation process.

1. The End User License Agreement will display. Please read it carefully. If you Decline to accept this agreement, the Installer will exit, and Scheduling will not be installed onto your computer. Click Accept to continue the installation process.

2. If you are updating the application which is currently installed on your computer, select yes and move to the next step. If this is a new install, select no and the next step you will be asked to enter your serial number. Your serial number can be found on your "Getting Started Card" (for boxed product) or on your confirmation email (for downloaded product).

3. Choose Install Folder - Choose a customized drive or directory to install EP Scheduling, or click Next to accept the system default directory of C:\Applications\EP\EP Scheduling.

4. Create Aliases - Select where you would like your EP Scheduling icon to be created, then click Install.

5. Pre-Installation Summary - Review the settings. If you need to change the Installation Folder or Shortcut Folder, select Previous. If you wish to stop the installation process select Cancel. If you are satisfied with the summary, click Install.

6. The Read Me.txt will display. After reading it, click Done.

7. Select Launch to run the program immediately or Cancel to exit.

CD Installation (Win)

After inserting your EP Scheduling CD into your CD-ROM Drive, EP Scheduling Install-Wizard will prompt you through the setup procedure.

Your CD should automatically run once it is inserted into your drive - if this does not occur, go to the Start Menu on your Windows Toolbar, select Run, click Browse. You should be able to select your CD-ROM drive and then double-click Setup.exe. This will initiate InstallAnywhere.

1. The End User License Agreement will display. Please read it carefully. If you Decline to accept this agreement, the Installer will exit, and EP Scheduling will not be installed. Click Accept to continue the installation process.

2. If you are updating the application which is currently installed on your computer, select yes and move to the next step. If this is a new install, select no and the next step you will be asked to enter your serial number. Your serial number can be found on your "Getting Started Card" (for boxed product) or on your confirmation email (for downloaded product).

3. Select Install Folder - Click Next to accept the system default directory of C:\Program Files\EP\EP Scheduling, or Choose a customized drive or directory to install EP Scheduling.

4. Select Shortcut Folder - Indicate where you would like your EP Scheduling icon to be created, then click Install.

5. Pre-Installation Summary - Review the settings - if you need to change the Installation Folder or Shortcut Folder select Previous. If you wish to stop the installation process, select Cancel. If you are satisfied with the summary, click Install.

6. The Read Me.txt will display. After reading it, click Done.

7. Select Launch to run the program immediately or Cancel to exit.

CD Installation (Mac)

After inserting your EP Scheduling CD into your CD-ROM drive, double-click on the EP Scheduling CD icon on your desktop. Select the MAC OSX Folder, double-click on the Installer icon this will initiate InstallAnywhere.

1. Next, the End User License Agreement will display. Please read it carefully. If you Decline to accept this agreement, the Installer will exit, and Scheduling will not be installed onto your computer. Click Accept to continue the installation process.

2. If you are updating the application which is currently installed on your computer, select yes and move to the next step. If this is a new install, select no and the next step you will be asked to enter your serial number. Your serial number can be found on your "Getting Started Card" (for boxed product) or on your confirmation email (for downloaded product)."

3. Select Install Folder - Choose a customized drive or directory to install EP Scheduling, or click Next to accept the system default directory of C:\Applications\EP\EP Scheduling.

4. Create Aliases - Select where you would like your EP Scheduling icon to be created, then click Install.

5. Pre-Installation Summary - Review the settings. If you need to change the Installation Folder or Shortcut Folder, select Previous. If you wish to stop the installation process select Cancel. If you are satisfied with the summary, click Install.

6. The Read Me.txt will display. After reading it, click Done.

7. Select Launch to run the program immediately or Cancel to exit.

Windows

From the Start Menu, select Settings and Control Panel.

In the Control Panel, double-click Add/Remove Programs.

Select Change/Remove - a listing of all your installed programs will appear. Click on EP Scheduling to cause InstallAnywhere to begin the uninstall process.

Click Uninstall to remove the program from your computer.

Please Note: Uninstalling the program will remove features and files created during the install. EP Scheduling will not remove files and folders created after the initial installation.

Mac

On your desktop, double-click on your hard-drive.

In Applications, select EP, and then select EP Scheduling.

Open the Uninstaller Folder and double-click on Uninstall EP Scheduling icon. This will cause InstallAnywhere to begin the uninstall process.

Please Note: Uninstalling the program will remove features and files created during the install. EP Scheduling will not remove files and folders created after the initial installation.

Online Activation

Please Note: An Internet connection is required to activate and register your product using this method.

EP Scheduling offers easy mobility between computers. The number of authorized activations is determined at the time of purchase. (Two activations are standard for each purchase unless otherwise specified.) Once all purchased license activations are in use, you will need to Deactivate the license from one machine in order to activate the license on another. EP Scheduling's Product Activation System will warn you when all licenses are in use.

EP Scheduling automatically installs in "Trial Version" mode. When running the application as a Trial Version you have the ability to try the fully functional product for 20 uses before it requires license activation. After 20 uses, the product will revert to Viewer mode. Viewer mode prohibits you from saving, printing or exporting to Movie Magic Scheduling 3.7. Activating the license will resume full functionality of the product.

Please Note: The functionality of the product does not alter the integrity of your data files.

1. Launch EP Scheduling from either the final Installer Window or from the location where you selected your icon to be created in the Create Shortcut step from installation.

2. If you have not Activated EP Scheduling, the Product Activation screen will be displayed. From this screen you can select:

a. Trial Version - Enables you to try the product for 20 uses before purchasing and/or without an Activation Key. Clicking on "Trial" will bring you directly into the application. If you have exceeded the 20-use grace period a warning message will display, notifying you that you will no longer be able to save, print or create exports to Movie Magic Scheduling 3.7.

b. Purchase - Connects directly to EP's Online Store to allow you to purchase the program.

c. Register - Clicking on Register launches your browser and connects you to EP's Registration Site. Registration must be completed before you can fully activate the product.

d. Activate - After registering and activating your product click on the "Activate" button. Your system will automatically connect to EP's server to validate your license and activate your product.

Please Note: The Product Activation screen will only be displayed if the product has not been activated.

Manual Activation
EP Scheduling offers easy mobility between computers. The number of authorized activations is determined at the time of purchase. (Two activations are standard for each purchase unless otherwise specified.) Once all purchased license activations are in use, you will need to Deactivate the license from one machine in order to activate the license on another. EP Scheduling's Product Activation System will warn you when all licenses are in use.

EP Scheduling automatically installs in "Trial Version" mode. When running the application as a Trial Version you have the ability to try the fully functional product for 20 uses before it requires license activation. After 20 uses, the product will revert to Viewer mode. Viewer mode prohibits you from saving, printing or exporting to Movie Magic Scheduling 3.7. Activating the license will resume full functionality of the product.

Please Note: The functionality of the product does not alter the integrity of your data files.

If you do not have an Internet connection please contact our Customer Support department to obtain your Activation Key at 800-624-3472 (US) or 818-955-6331 (International), Monday through Friday, 6:00am to 6:00pm (PST).

Once you have been provided with your Activation Key, click on Help > Licensing. Select the Manual Licensing checkbox and click Activate.

On the next screen, click on the Activate button again and enter the Activation Code and User Name. Click OK.

Online
Completing the deactivation process enables you to move your activation from one computer to another.
In EP Scheduling, go to Help > License and select Deactivate. Click OK to continue the process. The system will perform the verification for you and the deactivation code will be stored in the Help > About window.


Manual Deactivation
Contact our Customer Support department at 800-624-3472 (US) or 818-955-6331 (International), Monday through, Friday 6:00am to 6:00pm (PST) to provide your deactivation key by telephone to EP. You will need to provide your product Serial Number and Deactivation Key in order to complete the process. Once you Deactivate your program, it will revert to "Viewer Mode" and you will be unable to print, save or create exports to Movie Magic Scheduling 3.7.

1. I installed and launched the application and the screen is prompting me to select Trial Version, Purchase or Activate. What do I do?

Entertainment Partners' licensing method allows you to run the program in Trial Version for 20 uses. EP understands the need to allow other users who have not yet purchased EP Scheduling to access the application in order to complete the budgeting process; therefore we offer Trial Version and the Viewer mode.

To try the product before purchasing, click on Trial Version. You will have full functionality of EP Scheduling for 20 uses. After the 20-use period has been exceeded the application will revert to Viewer mode and will be unable to print, save or create exports to Movie Magic Scheduling 3.7.

Clicking on Purchase will bring you to the Entertainment Partners Online Store, where you will be guided through purchasing the product. Once purchased, click on Register Product. Once Registration is complete, simply click Activate. Once your product is fully activated it will launch immediately.



2. I need to move my software to a new machine. Can I do that?

Absolutely! In EP Scheduling, go to Help, select License, and then select Deactivate. Clicking OK will Deactivate your system, reverting it to Viewer Mode. You will be provided with a deactivation key. Click on Return Activation Key to connect to EP's Product Activation System and return the activation. Please note, until the activation is returned to EP's Product Activation System it will NOT be available for use on a different computer.



3. I am trying to license my software and keep getting an error that I am not connected to the Internet, but I know I am. What's going on?

You are probably dialing in from a LAN (local area network) from work that has a complex firewall installed. These firewalls can make communications difficult at times. Check with your local system administrator to verify if a firewall may be prohibiting your ability to connect. If the problem persists, you can simply contact us by telephone to license and register your product at 800-624-3472 (US) or 818-955-6331 (International), Monday through Friday, 6:00am to 6:00pm (PST).

Customer Support
Technical Support offers several electronic alternatives to phone support.

Fax Support: 818-955-6292
Faxes are answered within 24 business hours.

E-mail: support@entertainmentpartners.com
Email is answered within 24 business hours.

Phone Support: 800-624-3472 (US) or 818-955-6331 (International)
Phone support is available Monday through Friday, 6:00am to 6:00pm (PST).

Product Sales and Information

E-mail: products@entertainmentpartners.com
Email is answered within 24 business hours.

Phone: 818-955-6296
Sales Representatives are available to assist you Monday through Friday, 9:00am to 6:00pm (PST).